Islamabad, December 11, 2025 – The Directorate General of Immigration & Passports (DGIP) has rolled out a new biometric verification system that eliminates the recurring technical glitches faced by online passport applicants, especially Pakistanis living abroad.
Applicants can now complete fingerprint verification directly through NADRA’s official Pak-ID mobile app. In case fingerprints cannot be captured (due to worn ridges, poor lighting, or age-related issues), the app automatically offers a secure facial recognition alternative.
Read More: https://theboardroompk.com/nadra-introduces-new-simplified-process-for-address-update-on-cnic/
Speaking on the launch, Director General Passports Mustafa Jamal Qazi said overseas Pakistanis and senior citizens had been the worst affected by the previous system’s frequent failures. “This upgrade is a game-changer for millions of Pakistanis abroad and elderly citizens at home,” he added.
The new facility is part of DGIP’s aggressive push toward full digitisation and citizen-centric services. “We are introducing every possible modern tool to make passport issuance fast, transparent and hassle-free,” the DG stated.
How the new process works:
Begin your application on the DGIP Online Passport portal and note the Tracking ID shown at the biometric step.
Open the NADRA Pak-ID app → Select “Online Passport” option.
Enter your CNIC/NICOP number and the Tracking ID.
Capture fingerprints using the app’s camera-guided tool.
If fingerprint capture fails, switch to live facial verification.
Upon successful verification, the DGIP portal is updated instantly, allowing you to proceed with fee payment and final submission.
The department says the camera-based system has drastically reduced verification rejections and completely removed the need to visit embassies or NADRA centres just for biometrics.