Pakistan winter gas supply has recorded a noticeable improvement during the ongoing winter season, with the federal government expressing satisfaction over enhanced gas availability, better load management, and improved consumer services nationwide. The progress was highlighted during a high-level review meeting that assessed gas supply arrangements, winter demand management, and consumer complaint redressal mechanisms.
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The meeting also evaluated the Oil and Gas Regulatory Authority’s (OGRA) audit report on compliance with service standards, particularly focusing on how efficiently consumer complaints are being handled by gas utility companies.
Government Review of Pakistan Winter Gas Supply Performance
The review meeting was chaired by Federal Minister for Petroleum Ali Pervaiz Malik and attended by senior officials from Sui Northern Gas Pipelines Limited (SNGPL), Sui Southern Gas Company (SSGC), and OGRA. According to an official press release, the session focused on ensuring uninterrupted gas supply to domestic consumers amid rising winter demand.
Officials informed the meeting that, following the directives of Prime Minister Muhammad Shahbaz Sharif, gas supply to households has been prioritized to provide maximum public relief during the winter months.
Pakistan Winter Gas Supply Sees Year-on-Year Growth
During the briefing, both gas utilities shared comparative supply data that underscored tangible improvements over last year. SNGPL reported supplying an additional 95 million cubic feet per day (mmcfd) of gas in December 2025, compared to the same month in 2024. Meanwhile, SSGC increased its supply by 32 mmcfd during the same period.
In practical terms, this year-on-year increase reflects a stronger winter gas management strategy, resulting in improved availability for domestic consumers despite seasonal demand pressures. The petroleum minister expressed satisfaction, noting that Pakistan winter gas supply in 2025 has been significantly better than the previous year.
Use of Technology to Strengthen Pakistan Winter Gas Supply
A key highlight of the meeting was the deployment of IoT-based monitoring systems and Town Border Stations at tail-end points of the gas distribution network. These systems are designed to automatically generate alerts in case of pressure drops, enabling quicker operational responses.
While appreciating this technological initiative, the minister directed SSGC to further strengthen pressure management and alarm systems, particularly in tail-end areas that traditionally face low pressure issues. The goal, he emphasized, is to ensure uninterrupted supply and faster corrective action during peak winter demand.
Ensuring Consumer Convenience During Pakistan Winter Gas Supply Peak
Emphasizing public convenience as a top priority, the minister instructed both SUI companies to maintain adequate gas pressure and consistent service delivery across their networks. Special emphasis was placed on domestic consumers, who are most affected during winter months due to heating and cooking needs.
This consumer-centric approach reflects the government’s broader strategy of balancing supply constraints with public relief measures during high-demand seasons.
OGRA Audit Highlights Strong Complaint Resolution Performance
OGRA presented the findings of its audit on service standard compliance, revealing encouraging performance by both gas utilities. According to the audit, 98.5% of consumer complaints received by SNGPL and 97% of complaints handled by SSGC were resolved in line with prescribed regulatory timelines and standards.
While acknowledging the strong performance, the minister directed OGRA to validate complaint redressal on a quarterly basis. He also instructed the companies to ensure that the remaining unresolved complaints are addressed strictly in accordance with regulatory requirements.
Customer Feedback and Accountability in Pakistan Winter Gas Supply
To further enhance transparency and service quality, the minister directed SUI companies to introduce a customer feedback mechanism upon the resolution of each complaint. This initiative aims to improve accountability, monitor service quality, and strengthen consumer trust in the gas distribution system.
Government Commitment to Improved Pakistan Winter Gas Supply
Reaffirming the government’s commitment, the petroleum minister emphasized continued focus on consumer relief, efficient service delivery, adoption of modern technologies, and strict regulatory compliance within Pakistan’s gas sector. The improved performance during the current winter season signals a positive step toward long-term energy management reforms.