Passport Offices to Remain Open Until Midnight as Pakistan Expands Double Shift Service
Citizens struggling to visit passport offices during conventional working hours have received a major relief as authorities have expanded service timings at eight major regional passport offices across Pakistan. Under the new double shift arrangement, the selected passport offices will remain operational from 8am until midnight. The policy officially came into effect on August 20 and is designed to give citizens substantially more time to apply for new passports, renew existing documents and complete other passport related formalities. The first shift will operate from 8am to 4pm, while the second shift will continue from 4pm until midnight. The move could prove particularly useful for employees, students, businesspeople and other citizens who cannot easily leave their workplaces or educational institutions during regular government office hours. Passport Offices Face Growing Pressure From Public Demand The decision to extend working hours comes at a time when government service centres across Pakistan continue to face pressure from large numbers of applicants. For many citizens, visiting a passport office is not simply a matter of finding an available day. Long queues, travel time, limited working hours and heavy crowds can turn a routine passport application or renewal into a time consuming process. The midnight service window could therefore provide an important outlet for people who previously had to take leave from work or rearrange their schedules to visit a passport office. However, extending working hours should not be viewed as a complete solution to the problems surrounding public service delivery. If the underlying issue is insufficient processing capacity, simply keeping passport offices open for longer may shift the congestion from daytime to evening rather than eliminate it. Will Longer Passport Office Hours Really Reduce the Rush The success of the new policy will ultimately depend on how effectively the additional eight hours are managed. Authorities will need to ensure that the second shift has adequate staff, functioning biometric systems, uninterrupted internet connectivity and sufficient administrative support. If citizens are given longer opening hours but encounter technical failures, staff shortages or slow processing, the promised relief could quickly lose its impact. The government should also monitor waiting times and application volumes separately for both shifts. This would provide a clearer picture of whether the midnight service is genuinely increasing processing capacity or merely distributing the same workload across a longer day. Another important question is whether the extended schedule will be available consistently. Citizens need predictable timings rather than temporary announcements that create uncertainty about when services are actually accessible. Passport Offices Could Set a New Standard for Public Services Despite these concerns, the double shift policy represents a significant change in how government services can be delivered. Government offices traditionally operate around fixed daytime schedules, even though a large portion of the population works during those same hours. Extending passport services until midnight acknowledges a basic reality: public services need to accommodate citizens rather than forcing every citizen to adjust their working life around government timings. If properly implemented, the initiative could reduce daytime congestion, improve access and make passport services more convenient for millions of people. The bigger test, however, will be implementation. Longer hours can create relief only when they are backed by sufficient manpower, technology and accountability. The midnight passport service should therefore be judged not by how late the doors remain open, but by how quickly and efficiently citizens can actually complete their applications. For now, the extended schedule gives citizens a valuable additional window to access passport services and could become a model for reforming other high demand government offices across Pakistan.









