The Pakistan Telecommunication Authority (PTA) has intensified efforts to improve telecom service quality in Swat through field inspections targeting mobile network coverage, voice connectivity and internet performance.
In a statement issued on October 27, 2026, the regulator said its Zonal Office in Peshawar conducted detailed inspections across key areas of the district, including Mingora, Saidu Sharif, Madyan, Bahrain, Khwazakhela and Kalam.
The exercise forms part of PTA’s nationwide monitoring efforts to improve network performance, address consumer complaints and ensure more reliable telecommunications services.
PTA Inspects Mobile and Fixed-Line Infrastructure
During the inspection campaign, PTA teams examined 32 cellular mobile operator (CMO) sites and four network operating centres (NOCs) associated with fixed-line service providers.
The fixed-line providers covered during the exercise were Pakistan Telecommunication Company Limited (PTCL), National Telecommunication Corporation (NTC), Connect Communications and PACE Telecom.
The inspections aimed to identify shortcomings affecting service delivery and assess issues related to mobile coverage and the quality of voice and internet services across the district.
Coordination With Local Authorities and Representatives
As part of the initiative, PTA engaged with public representatives, the district administration and the president of the Kalam Hotel Association to discuss telecom-related challenges and service concerns.
The coordination is intended to help the regulator and service providers identify connectivity gaps and address issues affecting residents, businesses and visitors in the region.
Reliable telecom services are particularly important for communities and businesses that depend on mobile connectivity and internet access for communication and daily operations.
Operators Directed to Address Service Gaps
PTA said shortcomings that could be addressed immediately were rectified during the inspections. Operators were also directed to resolve the remaining issues within the stipulated timeframe.
The outstanding concerns relate primarily to mobile network coverage and the quality of voice and internet services. The regulator did not specify individual operators responsible for the identified shortcomings or provide a detailed breakdown of the issues.
PTA stated that it would continue monitoring service quality and enforcing regulatory requirements to improve telecom performance across the country.
Nationwide Monitoring to Continue
The Swat inspection campaign reflects PTA’s broader efforts to strengthen oversight of telecommunications infrastructure and respond to consumer concerns through on-ground assessments.
The effectiveness of the exercise will depend on service providers completing the required corrective measures within the prescribed deadlines and maintaining improvements in network performance.
Continued monitoring is expected to help identify persistent connectivity gaps and encourage operators to improve service reliability across Swat and other parts of Pakistan.